I ordered a custom t-shirt for my mother-in-law. She is in between sizes, and I ordered the women's fit medium. When it arrived, I realized it was going to be too small for her, but thought it would be a hassle to exchange. I contacted Kelsey in customer service, and she made the process so easy. I mailed it back to them, and they sent out a correct size right away. I am always hesitant to use online stores due to complicated return policies, but I was very pleased with I Love Apparell. I'll be sticking to them for any other custom items I might want in the future. Thanks Kelsey!