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On June 30th I placed this order, and I realized that it was probably too late for it to come in time for my trip to New York, but was a tiny bit hopeful. It ended up coming July 7th! The turn around time to get the hoodie was great especially considering how far it had to come. Didn't have any problems so I didn't need to contact customer service but I really appreciate how easy it seems it would be to communicate with them.